Online Public Service Platform/Helpdesk

Family Frontiers, through the Foreign Spouses Support Group (FSSG), curates and manages an online helpdesk/public service platform that provides information and support for Malaysian bi-national families in the establishment of their family unit.

Services provided include daily inquiries, case management, necessary referrals and continuous updates of information on the Foreign Spouses Support Group (FSSG) online helpdesk and public service platform. Assistance and support provided by FSSG include access to legal status among spouses and children of Malaysians, access to education and healthcare, marriage and birth registration. FSSG’s service delivery utilises a self-sufficient peer support model where those impacted support one another while maintaining a sense of community.

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