If the status in the portal has been changed to ‘keputusan telah dikeluarkan,’ this means that the letter was sent to the applicant 2 weeks previously. The letter will be sent to the address used during application. It can either be a rejection letter that states ‘ditolak’ or call letter with ‘sukacita’ written that ask you to collect the result (approval).
If after 2 weeks you still haven’t received any letter, you need to walk in to KDN Putrajaya to collect the decision letter. No appointment is necessary, and walk-ins are accepted. It’s advisable to arrive between 9-10 am.
However, it is actually not compulsory to wait for the letter, If you reside nearby KDN Putrajaya or within the Klang Valley area, it would be more convenient to collect the decision letter there immediately. Alternatively, if you live far away, you may choose to wait until the official letter arrives.