I tried to submit my citizenship application at the JPN office in my state, but the officers seemed unsure about the requirements and the checklist needed.

We have noticed that officials at JPN offices in other states may not be as knowledgeable in handling citizenship applications. It would be better if you could take the time to go to Putrajaya and submit your application there. Additionally, applications made in other states risk delays, as they still need to be sent to JPN Putrajaya for processing.