I went to the embassy to have the required documents certified for the citizenship application, but I was told that they cannot certify the documents. What should I do?

Please note that not all embassies provide certification services. For example, the UK and US embassies do not offer certification, so many mothers have to go to a public notary for certification before proceeding to Wisma Putra. For countries like China, the certification must be done in China before it can be accepted by Wisma Putra. So mothers who do not plan to travel to China may seek the help of a China-based agent to handle the certification and then send the documents back to Malaysia. For HK, the documents need to be certify in High Court. It depends on the country and you need to find out.