Below is the response from KDN:
Citizenship is the highest honor granted by the Federal Government to individuals who are non-citizens. In this regard, citizenship status is not something that can be easily awarded; it requires careful and orderly consideration based on the policies established by the Federal Government and in accordance with existing laws. Therefore, the policy of consideration and evaluation that leads to the rejection of an application will not be granted, as it is the absolute power of the Federal Government. However, if an individual’s citizenship application is rejected, they may still reapply as long as the applicant is under the age of 21.
Please review the citizenship checklist carefully and prepare all required documentation. If you are facing urgent issues such as being unable to return to Malaysia, experiencing domestic violence, being widowed, divorced, a single mother, or having stateless children and others, You can provide KDN with the relevant supporting documents to address these circumstances.